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Terms of Service

Effective Date: July 21, 2026

1. About These Terms

These Terms of Service (“Terms”) govern your use of HouseLINE Cleaning & Home Services (“HouseLINE,” “we,” “us,” or “our”) website, quote requests, bookings, and communications, including text messages. By requesting a quote, booking a service, or opting in to receive messages from us, you agree to these Terms.

2. Our Services

HouseLINE provides residential cleaning and home services in Waterloo, IA, Cedar Falls, IA and surrounding areas. Service details, pricing, and availability are provided at the time of quote or booking and may vary based on property size, service type, and other factors.

3. Booking, Cancellation, and Payment

  • Booking services can be done independently, entirely online. It can also be done with the assistance of a HouseLINE employee in person, via email or over the phone. An initial quote is created at houseline.co/get-a-quote. A HouseLINE representative will contact the homeowner via phone, email or text message to schedule a home walkthrough. At that time, a final quote is provided and the service can be booked under those terms for up to 30 days. A new quote is required if more than 30 days have passed before the service is booked. The standard setting is for a text message reminder to be sent to the homeowner two days in advance of their appointment. Users can adjust these settings via the Customer Portal, or via a request to a HouseLINE representative.
  • Homeowners can cancel or change their appointments via the Customer Portal, or via a request to a HouseLINE representative. There is not a standard fee for cancelled or changed appointments. Individual circumstances may dictate the need for a cancellation or rebooking fee, but that is to be discussed between HouseLINE and the homeowner prior to the service.
  • HouseLINE accepts payment via cash, check or credit card/ACH. Payment details can be saved in the Customer Portal via our payment provider Paystri. A homeowner can choose their preferred payment method, as well as whether they want to save a payment method. Saving a payment method also grants permission for HouseLINE to automatically charge the card after the completion of the service. These settings can be changed any time. Payment is due on Net 7 terms.

4. Text Messaging (SMS) Terms

If you opt in to receive text messages from HouseLINE:

  • You may receive transactional/informational messages (appointment confirmations, reminders, customer service) and, if separately opted in, promotional messages (offers, discounts, announcements).
  • Message frequency may vary. Message and data rates may apply.
  • Consent to receive text messages is not a condition of purchasing any service from HouseLINE. You can request and receive cleaning services from us whether or not you opt in to text messages.
  • You may opt out at any time by replying STOP. Reply HELP for assistance, or contact us directly using the information below.
  • Carriers are not liable for delayed or undelivered messages.
  • See our Privacy Policy for how we handle information collected through text messaging.

5. Customer Responsibilities

You agree to provide accurate contact and property information so we can provide services safely and effectively. Please let us know about any access instructions, pets, or special considerations in advance of your appointment.

6. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top will reflect the most recent version. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

7. Your Rights and Choices

You may:

  • Opt out of promotional text messages at any time (reply STOP)
  • Opt out of promotional emails at any time (use the unsubscribe link)
  • Contact us to ask what information we have about you, or to request it be corrected or deleted, subject to any record-keeping obligations we have

8. Governing Law

These Terms are governed by the laws of the State of Iowa, without regard to conflict of law principles.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:
HouseLINE Cleaning & Home Services
Email: info@houseline.co
Phone: 319-419-4191