Privacy Policy
Effective Date: November 1, 2025
1. Introduction
HouseLINE Cleaning & Home Services (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, schedule services, or communicate with us — including through SMS text messages.
2. Information We Collect
We collect the following types of information:
Contact Information: Name, phone number, email address, and service address.
Service Details: Cleaning preferences, dates, and notes related to your home or appointment.
Payment Information: Processed securely through our payment processor (we do not store full credit card numbers).
Communications: Emails, text messages, and phone call records related to scheduling or service updates.
Website Data: Basic analytics such as IP address, browser type, and pages visited.
3. How We Use Your Information
We use your information to:
Provide and manage cleaning services.
Communicate about appointments, reminders, invoices, or updates.
Send limited promotional messages (only if you have opted in).
Improve our website and customer experience.
Comply with legal obligations and prevent fraud.
4. Text Messaging (SMS)
By providing your phone number, you consent to receive SMS messages from us regarding your services, such as reminders, confirmations, and updates.
Message frequency varies.
Message and data rates may apply.
You can opt out at any time by replying STOP.
For help, reply HELP or contact us at [email protected] or 319-419-4191.
We will never share, sell, or rent your mobile number to third parties for marketing purposes.
5. How We Protect Your Information
We use industry-standard safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access is limited to employees and service providers who need the information to perform their duties.
6. Data Sharing
We do not sell your personal information. We may share limited data with:
Service providers who help us operate our business (e.g., scheduling software, payment processors, SMS platforms like Twilio).
Legal authorities if required to comply with applicable law or enforce our terms.
All third-party partners are required to keep your information confidential.
7. Your Rights and Choices
You may:
Opt out of SMS messages at any time by replying STOP.
Request access, correction, or deletion of your information by contacting us at [email protected].
Disable cookies through your browser settings.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent version. Updates will be posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
HouseLINE Cleaning & Home Services
Email: [email protected]
Phone: 319-419-4191