Privacy Policy
Effective Date: July 21, 2026
1. Who We Are
HouseLINE Cleaning & Home Services (“HouseLINE,” “we,” “us,” or “our”) provides residential cleaning and home services to customers in Waterloo, IA, Cedar Falls, IA and surrounding areas. This Privacy Policy explains how we collect, use, and protect information you share with us, including when you request a quote, book a service, or communicate with us by phone, text message, or email.
Contact us:
- Website: https://houseline.co
- Email: info@houseline.co
- Phone: 319-419-4191
- Mailing address: 2307 Falls Ave, Unit 4, Waterloo, IA 50701
2. Information We Collect
We collect the following types of information:
Contact Information: Name, phone number, email address, and service address.
Service Details: Cleaning preferences, dates, and notes related to your home or appointment.
Payment Information: Processed securely through our payment processor (we do not store full credit card numbers).
Communications: Emails, text messages, and phone call records related to scheduling or service updates.
Website Data: Basic analytics such as IP address, browser type, and pages visited.
3. How We Use Your Information
We use your information to:
Provide and manage cleaning services.
Communicate about appointments, reminders, invoices, or updates.
Send limited promotional messages (only if you have opted in).
Improve our website and customer experience.
Comply with legal obligations and prevent fraud.
4. Text Messaging (SMS) Consent
If you provide your mobile phone number and opt in to receive text messages from HouseLINE, we may send you:
- Transactional/informational messages, such as appointment confirmations, reminders, and customer service communications
- Promotional messages, such as special offers, discounts, and service announcements — only if you separately opt in to this category
Message frequency may vary. Message and data rates may apply.
No mobile information or SMS opt-in consent collected for the purpose of text messaging will be shared with any third party or affiliate for marketing or promotional purposes. This information is used solely to provide you with the services and communications you’ve requested from HouseLINE.
You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information in Section 1. Opting out of text messages will not affect your ability to book or receive cleaning services from HouseLINE.
5. How We Protect Your Information
We take reasonable measures to protect the information you share with us from unauthorized access, use, or disclosure. We do not sell your personal information.
6. Data Sharing
We may share your information with:
- Service providers who help us operate our business (such as scheduling and payment processing platforms)
- As required by law
We do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
7. Your Rights and Choices
You may:
- Opt out of promotional text messages at any time (reply STOP)
- Opt out of promotional emails at any time (use the unsubscribe link)
- Contact us to ask what information we have about you, or to request it be corrected or deleted, subject to any record-keeping obligations we have
8. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent version. Updates will be posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
HouseLINE Cleaning & Home Services
Email: info@houseline.co
Phone: 319-419-4191