We’re looking for a dependable, organized, people-focused House Cleaning Manager to help lead our growing residential cleaning team. This role is perfect for someone who thrives on supporting others, enjoys managing smooth systems, and takes pride in delivering exceptional service to homeowners. You’ll play a key role in shaping the success of our cleaners and ensuring our clients have a consistently high-quality experience.

What You’ll Do

As our House Cleaning Manager, you’ll guide and support the cleaning team while keeping day-to-day operations running efficiently. Your responsibilities will include:

Team Leadership & Development

• Recruit, interview, and hire new house cleaners
• Train new team members on cleaning standards, procedures and company expectations
• Provide ongoing coaching, support, and performance feedback
• Help maintain a positive, collaborative team culture

Scheduling & Operations

• Become an expert in our scheduling/invoicing system and use it to keep operations organized
• Build weekly work schedules that balance team availability, client needs, and efficiency
• Create, update and maintain accurate company, client, and cleaner records
• Assist with tracking hours, job completions, and performance metrics

Customer Support

• Provide friendly, professional support to homeowners via phone, text, and email
• Help clients navigate the online quoting tool and understand service options
• Complete home walkthrough consultations to assess needs before the first clean
• Address concerns or feedback promptly to maintain strong client relationships

Quality & Standards

• Ensure cleaning quality meets (and stays above!) company standards
• Spot-check jobs as needed to confirm accuracy and consistency
• Recommend improvements to processes, systems, or training materials

What We’re Looking For

• Experience supervising or leading a team (cleaning or service industry preferred)
• Strong communication and customer service skills
• Comfortable with technology, apps, and online scheduling tools
• Highly organized and able to manage multiple moving parts
• A problem-solver with a calm, positive attitude
• Valid driver’s license and reliable transportation

Why You’ll Love Working With Us

• Supportive leadership and a team-first environment
• A role where your ideas and improvements are truly valued
• Opportunities to grow as we continue to expand
• The satisfaction of helping both cleaners and homeowners have a great experience